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Shipping

ORDERS:

Orders will be shipped by Couriers.

Same day delivery as payment has a cut off time at 3pm.

If there are items missing we will send what we have with a note of when the rest of the order will be shipped or you will be offered a refund. In some cases we ship from different locations if this is the case you will be sent an email telling you of this. 

 

RETURNS:

FAUTLY GOODS:
Goods ordered which are either faulty or not as ordered may be returned for a full refund, including postage/freight. This must be within a reasonable period.

This includes goods which

  • are or become faulty through no fault of your own
  • are not fit for a stated purpose or a purpose you made known to our sales staff
  • don’t match our description or sample (please note that some product pictures may not be of the actual product size - manufacturers supply us with a single product image to cover a range of package sizes - and that the size, volume or weight stated in the product description is what you will get)
  • have defects that were not obvious or we did not bring to your attention.

Please ring us beforehand to get a Returned Merchandise number and instructions on how to return goods to ensure a speedy resolution.

 

IF YOU CHANGE YOUR MIND:
Sealed and undamaged items may be returned for a refund or account credit, but you will have to pay the shipping costs. Please ring our customer service centre (04-5866681) before sending anything back.

 

 

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